FAQ

+ Shared Hosting is all about sharing resources. Your website shares a physical server and its resources such as RAM, vCPU, Bandwidth, …etc with other websites (other customers) on the same IP address. This means that you can enjoy cost savings while still benefiting from the same powerful technology and support as other customers.

+ WordPress Hosting is specialized web hosting for managing WordPress websites. It helps optimize servers for seamless performance and robust security. Features include one-click installation, automatic updates, enhanced security, and expert support for WordPress-related concerns.

+ In essence, Cloud Hosting is similar to Cloud Server in concept, however there are a few key differences:

1) Cloud Server has a significantly more powerful physical configuration (RAM, Storage, vCPUs, and so on) than Cloud Hosting.

2) Switching the operating system is very simple with Cloud Server. On the other hand, Cloud Hosting is pre-configured with CentOS and you are not able to change the OS

3) The usability and flexibility of Cloud Server will be much better than Cloud Hosting. For more details, please refer to Question 4

+ A Cloud Server is a type of virtual server that is hosted in the cloud, which means that it is not tied to a physical server or location. Instead, it is hosted on a network of servers that are connected to the internet.

+ Think of it like a virtual computer that you can access from anywhere with an internet connection. Instead of having a physical computer sitting on your desk, you can use a Cloud Server to store your files, run applications, and perform other tasks remotely.

+ Cloud Servers are designed to be highly scalable and flexible, which means that you can easily increase or decrease the amount of resources you need (such as RAM, processing power, and storage) based on your needs. This makes them ideal for businesses that need to scale up or down quickly based on changing demands.

+ Overall, Cloud Servers offer a powerful and flexible computing solution that can be accessed from anywhere with an internet connection, making them an ideal choice for businesses and individuals who need to work remotely or require a scalable and flexible computing solution.

+ One more thing, what Cloud Hosting can do, Cloud Server can do even better!!!

+ Our Premium Cloud 2 package allows you to create a powerful cloud server with up to 24 vCPU, 64GB RAM, and 1TB SSD or HDD. Need even more muscle? Just give our CS team a shout, and we’ll set up a Telegram group and bring in our tech experts to craft a custom solution just for you.

+ All Cloud Server & Hosting packages provide a respectable amount of 1Gbps bandwidth. But if you are suspected of using bandwidth for illicit purposed such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ At 1Byte, we’ve got your OS needs covered with support for Ubuntu 18.04, Ubuntu 20.04, CentOS7, and Debian for Linux distros. And for Windows users, we offer Windows 10 and Windows Server 2019.

+ But that’s not all. We’re always listening to our customers, and we’ll be adding more distros soon based on demand. And if you need something specific that we don’t currently offer, just let us know. We’ll set up a Telegram group and bring in our tech experts to help you out.

+ And here’s a cool thing you might not know: 1Byte lets you access your OS through a Web-Based Desktop interface, so you don’t have to rely on the command line.

1. Go to user dashboard by clicking on dashboard menu when hover over username or through this link
2. Choose the corresponding cloud server and clicking on upgrade
3. Choose the additional storage
4. Complete the payment

+ If a customer reinstalls/changes the operating system of a cloud server, all existing data on that server will be lost.

+ When it comes to hard drives for your cloud server, 1Byte offers two options: SSD and HDD. While both have their merits, SSD is the clear winner in terms of speed. In fact, SSDs can be up to 10 times faster than HDDs.

+ And here’s a tip: choosing SSD over HDD won’t break your budget. For just $2 more, you can upgrade to an SSD and enjoy lightning-fast performance. So why settle for sluggish load times when you can have the speed and efficiency of an SSD?

+ 1Byte supports the following feature on webtool for cloud server: – Restart – Reinstall OS – Upgrade – Extend – Auto-renew – Shut down – Remote console

+ 1Byte Cloud Server supports IPv4.

+ We need a cloud server when we need remote computing, data storage, etc…

The reason we need a cloud server:

– Security

– Scalability and Flexibility

– Data Backups

– Don’t need to worry about hardware maintenance and upgrade

+ 1Byte support 3 types of package for cloud server:

– Basic Cloud (1,2&3)

– Standard Cloud (1,2&3)

– Premium Cloud (1&2)

+ 1Byte currently supports the following operating system:

– Windows10

– Windows server 2019

– CentOS7

– Ubuntu20.04

+ 1Byte now supports Windows Server 2019, Window 10, Window 8. In the near future, we will provide more Windows & Windows Server versions. However, if you require other Linux distro, I will set up a Telegram group and arrange a Technical Team to assist you. One more thing you should know that one of the unique features of 1Byte is the ability to use a Web-Based Desktop (Graphical User Interface) instead of the Command Line to access the OS (Terminal)

+ Yes, You can switch between Linux distributions, Windows versions, and even between Linux and Windows operating system.

+ However, while changing versions or operating systems, you must keep this in mind. The present server’s data is completely wiped. As a result, I strongly advise you to back up your data before switching.

• Normally, the system will need around 5-10 minutes to set up servers, especially Windows OS. So if after this period of time, you still have not seen your Cloud Server or Web Hostings account information.

• At 1Byte, we prioritize your safety and security, which is why we will send your Web Hosting and Cloud Server credentials to your email address. Please note that sometimes our email sent from [email protected] may end up in your Spam box. Therefore, we advise you to check both your Spam box and Inbox to ensure you receive our email.

• If you still don’t see 1Byte’s email in your Inbox or Spam folder, I think your mail service provider (Outlook for example) may have blocked mails from 1Byte. So my suggest is that you need to go to your mail settings and whitelist 1Byte email: [email protected]. Or a better workaround is to change your current email address in your profile to Gmail, and reinstall the OS for Cloud Server or Reset Cloud Hosting. The system will re-send the updated credentials to your new email address.

• If you’ve tried everything above and are still having trouble, please contact 1Byte’s support team for the best support

+ Our cloud server and cloud hosting have unlimited usage Bandwith with connection speed up to 1Gbps

+ No sir, The cost of 1Byte is not determined by the amount of hours or minutes used. The cost of 1Byte is determined by the number of months or years. As a result, you can run your Cloud Server (VM) 24 hours a day, seven days a week without concern of incurring any additional charges.

+ Yes, if you are suspected of using bandwidth for illicit purposes such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ Yes, we don’t limit bandwidth usage.

+ When a cloud server expires, It will be shut down and maintained for 7 days. After 7 days if it is still not being extended Then it will be deleted without being able to recover.

+ No sir, The cost of 1Byte is not determined by the amount of hours or minutes used. The cost of 1Byte is determined by the number of months or years. As a result, you can run your Cloud Server (VM) 24 hours a day, seven days a week without concern of incurring any additional charges.

+ Yes, if you are suspected of using bandwidth for illicit purposes such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ Besides the storage comes with the Cloud Hosting package, we currently provide additional storage option at maximum of 500GBs for database and 500GBs for addtional file storage which brings the total to 1TB. However, if you have specific requirements, I will set up a Telegram group and arrange a Technical Team to assist you.

+ The maximum of number of CPU of a Cloud Hosting can have is 8 cores, which belong to Professional Packages

+ For more info, you can check the description of each Cloud Hosting package via this link

+ If you still confused or are having issue after reading it, please let me know.

+ The maximum of RAM of a Cloud Hosting can have is 16GB, which belong to Professional Packages

+ For more info, you can check the description of each Cloud Hosting package via this link

+ If you still confused or are having issue after reading it, please let me know.

+ All Cloud Hosting packages provide a respectable amount of 1Gbps bandwidth. But if you are suspected of using bandwidth for illicit purposes such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ We provide user with one of the best control panel for cloud hosting which is aaPanel. Many posts on 1Byte’s blog are also on the use of aaPanel. You may get more information about aaPanel via this link

+ There are several database-related features, but here are a few highlights: + Create, remove, modify database and grant database access permissions to users.

+ Database backup, reset, import, and export

+ And so on You should get Cloud Hosting to use and experience a variety of other features. For one month, 1Byte allows users to try all Cloud Services for free.

Please see this post for more information

+ You need to install App from App store name Mail server and Redis first than to configure follow by this link

+ Yes, you can create Email when you buy cloud hosting.

+ A customer can try our web hosting and cloud server for free for 30 days by following the instruction:

– Register with 1Byte and has to top up $10 and that money will keep for the customer forever in the customer wallet account

– Choose the Web hosting or cloud server package the customer want to try; however, the trial is allowed for a small package only

– How to get 1 month free trial of all cloud services visit this link

+ Yes, Cloud hosting supports auto backup and can be configured within aaPanel

+ Customers should choose a cloud hosting package over a shared hosting package when they care about security reasons, required complicated and powerful Web hosting such as an e-commerce website

+ The customer access information of cloud hosting will be sent to the customer’s registration email address after they purchased a cloud hosting package from 1Byte.

+ 1Byte has the following features to support webtool for cloud hosting:

– aapanel

– Upgrade

– Extend

– Reset

+ If customers want to upgrade a cloud hosting package, they should go dashboard, find the cloud server button, and select the upgrade button. Finally, they can click on the package which they prefer

+ We provide the industry standard control panel for shared hosting which is cPanel. Many posts on 1Byte’s Blog are also on the use of cPanel You may get more information about cPanel via this link

+  Yes, Our bandwidth 1Gbps is guaranteed from local area. However, from our data location is in Phnom Penh, Cambodia. We cannot estimate the international bandwidth to be stable. It could vary for some areas.

+ You can check out 1Byte WordPress Hosting service. We provide a free domain for your Web Hosting, In case you do want to host a development/staging website with 1Byte free domain.

+ 1Byte WP Hosting Free Domain no longer supports SSL Certificate now. You may choose Existing Domain Name or 3rd Party Domain Name for your WordPress Hosting by changing it.

+ Say goodbye to the hassle of transferring domains! To transfer your domain to 1Byte or away from 1Byte to another provider, all it takes is a few clicks and you’re all set. We’ve got you covered even if you have more than one 1Byte account. Transferring domains between accounts has never been easier. Trust us to make the process smooth and stress-free. Switch to us today!”

+ Your domain’s transfer fee will vary based on its name. Click on this page to transfer your domain name to 1Byte!

+ The Security Extension feature for DNS is currently unimplemented. 1Byte will deploy this function in the near future because it is on our TO-DO list

+ When you purchase a domain, Your domain is instantly Domain Privacy protected. It is labelled as ” WithHeldOfPrivacy ” inside your Domain management section located on your Dashboard.

+ Please refer this post to understand more about WithheldforPrivacy.

+ If you still confused or are having issue after reading it, please contact our Customer Support Live Chat team at 1Byte.

+ A step-by-step guide to answering this question could be found on the 1Byte blog. Check out this link.

+ If you still confused or are having issue after reading it, please contact our Customer Support Live Chat team at 1Byte.

Please follow these steps:

1. Go to Domain Dashboard
2. Click on the Manage button next to the domain to which you wish to add your own DNS Server.
3. On the right side , You will see a namesrver combo box with a custom DNS option.
4. Select Custom DNS and enter your nameservers before clicking Save.

Please be patient !!! It may take up 1-2 hours to implement your settings.

+ This post will walk you through the process of using Redirect feature of domain as well as explain you about its concept.

+ It you still confused or are having issue after reading it, Please contact our Customer Support Live Chat team at 1Byte.

Please follow these steps:

1. Go to Domain Dashboard.
2. Click on the Manage button next to the domain to which you wish to add your own DNS Server.
3. On the right side , You will see a nameserver combo box with a Custom DNS option.
4. Select Custom DNS and enter your nameserver before clicking Save.

Please be patient !!! It my take up 1-2 hours to implement your settings.

+ Although WithHeldOfPrivacy feature (Domain Privacy) is available for almost all domains, some are unavailable due to registry restrictions.

+ Currently, This includes .ca, .ch, .cn, .co, .in, .co, .uk, .com, .au, .com, .es, .eu, .fr, .gg, .id, .in, .is, .law, .li, .me.uk, .net.au, .nl, nom.es, . nu, .nyc, .org.es, .sg, .to, .uk, .us, . vote, .voto, .and .xn--3ds443g domains

+ Consider the .US domain. The National Telecommunications and information Administration demanded in 2005 that all registrants make their contact information public. This was done to ensure that.us registrants obeyed the rules, such as being a US citizen or resident while registering their domain.

+ To be able to extend the number of years of use for the domain, please follow these steps

1. Go to “Domain Dashboard” at https://bo.1byte.com/domain
2. Press “Manage” button on the domain you want to extend
3. Click on “Extend” button and choose the duration

+ The “Auto Renew” feature is enabled default. You may check it under the “Domain” administration section of the User Dashboard

+ How it work: Before the domain expires in less than 10 days, the system will issue an invoice and deduct money from your wallet to renew the domain for another year.

+ It should be reminded that if you disable this feature or do not have enough money in your wallet to renew it, there is a high possibility that your domain will be taken by someone else since you refused to renew. Therefore, I encourage you not to turn this feature off and always keep some money in your wallet

+ If you renew the domain after its expiration date, 1 year will be added to the actual expiration date, not to the reactivation date (the date you submit the order).

+ You need to switch nameserver option to basic DNS

+ Please go to your domain dashboard

+ Press manage button on the domain you want

+ Look at the right side you will see nameserver combo box with basic DNS option

+ You need to switch nameserver option to basic DNS

+ Please go to your domain dashboard

+ Press manage button on the domain you want

+ Look at the right side you will see nameserver combo box with basic DNS option

+ Then press advance DNS option on the DNS management tab to display Email Records and personal DNS option

+ A customer can point a domain bought from 1Byte to hosting in ways a the following:

• A RECORD
• AAA RECORD
• ALIAS RECORD
• CNAME RECORD
• CAA RECORD
• TXT RECORD
• NS RECORD

+ Refer link

+ If a customer bought a domain from 1Byte and a Shared Hosting from 1Byte, the customer can point the domain to their hosting by following the instruction below:

1. Go to user dashboard by clicking on dashboard menu when hover over username through this link
2. Choose the corresponding Cloud Server and clicking on manage
3. Choose 1Byte DNS in the nameserver section

+ Yes, we can hide the owner information of a domain bought from 1Byte. Here is the process to do it, go to:

1. Go to user dashboard by clicking on dashboard menu when hover over username through this link

2. Choose the corresponding Cloud Server and clicking on manage

3. Choose 1Byte DNS in the nameserver section

+ Yes, you can change the owner information of a domain bought from 1Byte, here is the process to do it:

1. Go to Domain Dashboard
2. Press on Manage
3. Setting

+ Now you can change your owner information of your domain.

+ You can always reactivate your domain name after it is in Grace Status. Here’s the steps:

1. Go to 1Byte Dashboard
2. Click on Domain Tab, on the left side
3. Click on Grace Tab
4. Click on Reactivate Button

+ There are 553 TLDs currently offered by 1Byte which includes 2 types of TLDs: Generic TLDs and Country TLDs.

+ Sure, you can find your preferred TLDs with the 1st Year and Renewal Domain Price in this Link!

+ Sure, We provide WHOIS database search for all domain name, no matter where your domain name is holding from. You can start to search on your domain WHOIS database here.

+ A SSL certificate is a digital key that secures online communication. It assures users that their data is encrypted and safe.

+ There are various SSL certificates, like Domain Validation (DV), Organization Validation (OV), and Extended Validation (EV). Each offers different levels of validation and security.

+ Activating an SSL certificate typically involves installing it on the web server where the certificate will be used. The specific steps for activating an SSL certificate will vary depending on the type of web server you are using, but the general process is as follows:
1. Obtain the SSL certificate files from your certificate provider.
2. Locate the SSL certificate installation directory on your web server.
3. Copy the SSL certificate files to the SSL certificate installation directory.
4. Restart your web server.
5. Verify that the SSL certificate is activated.

More detailed information are provided in this link.

+ Of Course, you will need it to complete your domain control validation. To create your CSR Keys, please follow to this Link. Be sure to Save your Private Keys!

+ If the requirements and completion are all met, Certificate Authority (Sectigo) will be able to send certificate material for about 5 mins upto 1 hour to admin email address. You can also download the certificate material through 1Byte SSL Dashboard after that.

+ Sure, you can follow our tutorial blog to install SSL Certificate to your web server or hosting.

+ There is only 3 domain control validation methods:

1. DNS Validation
2. HTTP Validation
3. Email Validation

+ For more information on how to complete it, please reach out to this tutorial blog.

+ The process of reissuing an SSL certificate can vary depending on the certificate provider you use. However, the general steps are as follows:
1. Generate a new CSR (Certificate Signing Request)
2. Log in to your certificate provider’s account
3. Upload your new CSR
4. Verify your ownership of the domain
5. Once the verification is complete, the SSL certificate will be reissued.
6. Download and install your new SSL certificate

+ Renewing an SSL certificate involves generating a new Certificate Signing Request (CSR) and then submitting it to your certificate authority (CA). The CA will then validate your ownership of the domain name and reissue the certificate.
1. Generate a new CSR
2. Initiate the renewal process
3. Upload your new CSR
4. Verify domain ownership
5. Pay for the renewal
6. Download and install your new SSL certificate

More detailed information, You can learn more on this tutorial blog.

+ 1Byte SSL Certificate supports Single Domain, Multiple Domain, and Wildcard.

• Single Domain: Includes one (domain or subdomain) and Covers www.site.com and site.com
• Multiple Domain: Includes 3 (domains and/or subdomains) with up to 97 (domains and/or subdomains) and Covers blog.mysite.com, secure.mysite.co.uk, payment.mysite.net, www.blog.mysite.org
• Wildcard: Includes one (domain or subdomain) and Covers 1 + all one level sub-domains (site.com, *.site.com)

+ The admin contact email cannot be changed. It is used to receive an SSL certificate files only. Usually, you can download them from your SSL Dashboard if your certificate is activated and ready to download.

+ SSL provider can only allow one admin email at a time to verify and send SSL certificate materials permanently in one SSL certificate product. However, buying a new SSL certificate product could register to a new admin email without changing for future uses.

+ Sure, you can. You can navigate to:

1. 1Byte SSL Certificate Dashboard
2. Click on Manage
3. Click on Edit Methods
4. Click dropdown to choose your preferred DCV Methods (DNS Validation, HTTP Validation, Email Validation)
5. Click Save changes