FAQ

+ The secret to understanding Shared Hosting lies right there in the name, your site shares a physical server and its resources such as RAM, Storage, vCPUs, and so on with one or more other websites (other customers).

+ In essence, Cloud Hosting is similar to Cloud Server in concept, however there are a few key differences:

1. Cloud Server has a significantly more powerful physical configuration (RAM, Storage, vCPUs, Bandwidth, and so on) than Cloud Hosting.
2. Switching the operating system is very simple with Cloud Server. On the other hand, Cloud Hosting is pre-configured with CentOS and you are not able to change the OS
3. The usability and flexibility of Cloud Server will be much better than Cloud Hosting. For more details, please refer to Question 4

+ A Cloud Server is a pooled, centralized server resource that is hosted and delivered over a network – typically over the Internet – and accessed on demand by multiple users. Cloud servers can perform all the same functions of a traditional physical server, delivering processing power, storage and applications.

+ Cloud Servers can be located anywhere in the world and deliver services remotely through a cloud computing environment. In contrast, traditional dedicated server hardware is typically set up on premises for exclusive use by one organization

+ One more thing, what Cloud Hosting can do, Cloud Server can do even better!!!

+ Besides the storage comes with the cloud server package, we currently provide additional storage option at maximum of 500GBs for SSD and HDD. However, if you have specific requirements (above 500GB), I will set up a Telegram group and arrange a Technical team to assist you.

+ Currently, you can build 1 Cloud Server with a maximum of 24 vCPU (24cores), which belong to Premium Cloud 2 package. However, if you have specific requirements, I will set up a Telegram group and arrange a Technical Team to assist you.

+ Currently, you can build 1Cloud Server with a maximum of 64GB RAM, which belong to Premium Cloud 2 package. However, if you have specific requirements, I will set up a Telegram group and arrange a Technical team to assist you.

+ All Cloud Server packages provide a respectable amount of 1Gbps bandwidth. But if you are suspected of using bandwidth for illicit purposed such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ 1Byte now supports Ubuntu 20.04 and CentOS7 Linux distributions. In the near future, we will provide more distros based on demands.

+ However, if you require other Linux distro, I will set up a Telegram group and arrange a Technical t=Team to assist you.

+ One more thing you should know that one of the unique features of 1Byte is the ability to use a Web-Based Desktop (Graphical User Interface) instead of the Command Line to access the OS (Terminal)

1. Go to user dashboard by clicking on dashboard menu when hover over username or through this link
2. Choose the corresponding cloud server and clicking on upgrade
3. Choose the additional storage
4. Complete the payment

+ If a customer reinstalls/changes the operating system of a cloud server, all existing data on that server will be lost.

+ There are 2 types of hard drives that 1Byte support for a cloud server. -SSD -HDD SSD is better than HDD because the speed is 10 times faster

+ 1Byte supports the following feature on webtool for cloud server: – Restart – Reinstall OS – Upgrade – Extend – Auto-renew – Shut down – Remote console

+ 1Byte Cloud Server supports IPv4.

+ The maximum additional storage customer can buy for a cloud server is 500GB.

+ We need a cloud server when we need remote computing, data storage, etc…

The reason we need a cloud server:

– Security

– Scalability and Flexibility

– Data Backups

– Don’t need to worry about hardware maintenance and upgrade

+ 1Byte support 3 types of package for cloud server:

– Basic Cloud (1,2&3)

– Standard Cloud (1,2&3)

– Premium Cloud (1&2)

+ 1Byte currently supports the following operating system:

– Windows10

– Windows server 2019

– CentOS7

– Ubuntu20.04

+ 1Byte now supports Windows Server 2019, Window 10, Window 8. In the near future, we will provide more Windows & Windows Server versions. However, if you require other Linux distro, I will set up a Telegram group and arrange a Technical Team to assist you. One more thing you should know that one of the unique features of 1Byte is the ability to use a Web-Based Desktop (Graphical User Interface) instead of the Command Line to access the OS (Terminal)

+ Yes, You can switch between Linux distributions, Windows versions, and even between Linux and Windows operating system.

+ However, while changing versions or operating systems, you must keep this in mind. The present server’s data is completely wiped. As a result, I strongly advise you to back up your data before switching.

+ To safeguard your safety and security, when you register an account on 1Byte, 1Byte will send your credentials of Web Hosting and Cloud Server to your email address. Sometimes 1Byte’s email to you will end up in your Spam folder. So I recommend that you should check your Spam and Inbox folder together.

+ If you still don’t see 1Byte’s email in your Inbox or Spam folder, I think your mail service provider may have filtered mails from 1Byte. So my suggest is that you need to go to your mail settings and whitelist 1Byte email: help@1byte.com

+ If after performing the above 2 steps, you still do not receive email from 1Byte. Please change your current email address in your profile to Gmail, then verify Gmail, and reinstall the OS for Cloud Server or Reset Cloud Hosting. The system will re-send the updated credentials to your new email address.

+ If you’ve tried everything above and are still having trouble, please contact 1Byte’s support team for the best support

+ Our cloud server and cloud hosting have unlimited usage Bandwith with connection speed up to 1Gbps

+ No sir, The cost of 1Byte is not determined by the amount of hours or minutes used. The cost of 1Byte is determined by the number of months or years. As a result, you can run your Cloud Server (VM) 24 hours a day, seven days a week without concern of incurring any additional charges.

+ Yes, if you are suspected of using bandwidth for illicit purposes such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ Yes, we don’t limit bandwidth usage.

+ When a cloud server expires, It will be shut down and maintained for 7 days. After 7 days if it is still not being extended Then it will be deleted without being able to recover.

+ To safeguard your safety and security, when you register an account on 1Byte, 1Byte will send your credentials of Web Hosting and Cloud Server to your email address. Sometimes 1Byte’s email to you will end up in your Spam folder. So I recommend that you should check your Spam and Inbox folder together.

+ If you still don’t see 1Byte’s email in your Inbox or Spam folder, I think your mail service provider may have filtered mails from 1Byte. So my suggest is that you need to go to your mail settings and whitelist 1Byte email: help@1byte.com

+ If after performing the above 2 steps, you still do not receive email from 1Byte. Please change your current email address in your profile to Gmail, then verify Gmail, and reinstall the OS for Cloud Server or Reset Cloud Hosting. The system will re-send the updated credentials to your new email address.

+ If you’ve tried everything above and are still having trouble, please contact 1Byte’s support team for the best support

+ Our cloud server and cloud hosting have unlimited usage Bandwith with connection speed up to 1Gbps

+ No sir, The cost of 1Byte is not determined by the amount of hours or minutes used. The cost of 1Byte is determined by the number of months or years. As a result, you can run your Cloud Server (VM) 24 hours a day, seven days a week without concern of incurring any additional charges.

+ Yes, if you are suspected of using bandwidth for illicit purposes such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ Besides the storage comes with the Cloud Hosting package, we currently provide additional storage option at maximum of 500GBs for database and 500GBs for addtional file storage which brings the total to 1TB. However, if you have specific requirements, I will set up a Telegram group and arrange a Technical Team to assist you.

+ The maximum of number of CPU of a Cloud Hosting can have is 8 cores, which belong to Professional Packages

+ For more info, you can check the description of each Cloud Hosting package via this link

+ If you still confused or are having issue after reading it, please let me know.

+ The maximum of RAM of a Cloud Hosting can have is 16GB, which belong to Professional Packages

+ For more info, you can check the description of each Cloud Hosting package via this link

+ If you still confused or are having issue after reading it, please let me know.

+ All Cloud Hosting packages provide a respectable amount of 1Gbps bandwidth. But if you are suspected of using bandwidth for illicit purposes such as botnets, seeding / leeching torrents, or other illegal actions that may interfere with other 1Byte customers. Your bandwidth may be reduced or your services will be suspended.

+ We provide user with one of the best control panel for cloud hosting which is aaPanel. Many posts on 1Byte’s blog are also on the use of aaPanel. You may get more information about aaPanel via this link

+ There are several database-related features, but here are a few highlights: + Create, remove, modify database and grant database access permissions to users.

+ Database backup, reset, import, and export

+ And so on You should get Cloud Hosting to use and experience a variety of other features. For one month, 1Byte allows users to try all Cloud Services for free.

Please see this post for more information

+ You need to install App from App store name Mail server and Redis first than to configure follow by this link

+ Yes, you can create Email when you buy cloud hosting.

+ A customer can try our web hosting and cloud server for free for 30 days by following the instruction:

– Register with 1Byte and has to top up $10 and that money will keep for the customer forever in the customer wallet account

– Choose the Web hosting or cloud server package the customer want to try; however, the trial is allowed for a small package only

– How to get 1 month free trial of all cloud services visit this link

+ Yes, Cloud hosting supports auto backup and can be configured within aaPanel

+ Customers should choose a cloud hosting package over a shared hosting package when they care about security reasons, required complicated and powerful Web hosting such as an e-commerce website

+ The customer access information of cloud hosting will be sent to the customer’s registration email address after they purchased a cloud hosting package from 1Byte.

+ 1Byte has the following features to support webtool for cloud hosting:

– aapanel

– Upgrade

– Extend

– Reset

+ If customers want to upgrade a cloud hosting package, they should go dashboard, find the cloud server button, and select the upgrade button. Finally, they can click on the package which they prefer

+ We provide the industry standard control panel for shared hosting which is cPanel. Many posts on 1Byte’s Blog are also on the use of cPanel You may get more information about cPanel via this link

+ To safeguard your safety and security, when you register an account on 1Byte, 1Byte will send your credentials of Web Hosting and Cloud Server to your email address. Sometimes 1Byte’s email to you will end up in your Spam folder. So I recommend that you should check your Spam and Inbox folder together.

+ If you still don’t see 1Byte’s email in your Inbox or Spam folder, I think your mail service provider may have filtered mails from 1Byte. So my suggest is that you need to go to your mail settings and whitelist 1Byte email: help@1byte.com

+ If after performing the above 2 steps, you still do not receive email from 1Byte. Please change your current email address in your profile to Gmail, then verify Gmail, and reinstall the OS for Cloud Server or Reset Cloud Hosting. The system will re-send the updated credentials to your new email address.

+ If you’ve tried everything above and are still having trouble, please contact 1Byte’s support team for the best support

+ Currently, 1Byte does not support transferring domain from 1Byte to another providers and vice versa. Only domain transfers between 1Byte accounts are supported by us. In the near future, we will improve this feature

+ For the time being, we can assist you with a manual domain transfer. Your domain’s transfer fee will vary based on its name. Please contact 1Byte support team and provide us with your domain info to get a firm price.

+ The Security Extension feature for DNS is currently unimplemented. 1Byte will deploy this function in the near future because it is on our TO-DO list

+ When you purchase a domain, Your domain is instantly Domain Privacy protected. It is labelled as ” WithHeldOfPrivacy ” inside your Domain management section located on your Dashboard.

+ Please refer this post to understand more about WithheldforPrivacy.

+ If you still confused or are having issue after reading it, please contact our Customer Support Live Chat team at 1Byte.

+ A step-by-step guide to answering this question could be found on the 1Byte blog. Check out this link.

+ If you still confused or are having issue after reading it, please contact our Customer Support Live Chat team at 1Byte.

Please follow these steps:

1. Go to Domain Dashboard
2. Click on the Manage button next to the domain to which you wish to add your own DNS Server.
3. On the right side , You will see a namesrver combo box with a custom DNS option.
4. Select Custom DNS and enter your nameservers before clicking Save.

Please be patient !!! It may take up 1-2 hours to implement your settings.

+ This post will walk you through the process of using Redirect feature of domain as well as explain you about its concept.

+ It you still confused or are having issue after reading it, Please contact our Customer Support Live Chat team at 1Byte.

Please follow these steps:

1. Go to Domain Dashboard.
2. Click on the Manage button next to the domain to which you wish to add your own DNS Server.
3. On the right side , You will see a nameserver combo box with a Custom DNS option.
4. Select Custom DNS and enter your nameserver before clicking Save.

Please be patient !!! It my take up 1-2 hours to implement your settings.

+ Although WithHeldOfPrivacy feature (Domain Privacy) is available for almost all domains, some are unavailable due to registry restrictions.

+ Currently, This includes .ca, .ch, .cn, .co, .in, .co, .uk, .com, .au, .com, .es, .eu, .fr, .gg, .id, .in, .is, .law, .li, .me.uk, .net.au, .nl, nom.es, . nu, .nyc, .org.es, .sg, .to, .uk, .us, . vote, .voto, .and .xn--3ds443g domains

+ Consider the .US domain. The National Telecommunications and information Administration demanded in 2005 that all registrants make their contact information public. This was done to ensure that.us registrants obeyed the rules, such as being a US citizen or resident while registering their domain.

+ To be able to extend the number of years of use for the domain, please follow these steps

1. Go to “Domain Dashboard” at https://bo.1byte.com/domain
2. Press “Manage” button on the domain you want to extend
3. Click on “Extend” button and choose the duration

+ The “Auto Renew” feature is enabled default. You may check it under the “Domain” administration section of the User Dashboard

+ How it work: Before the domain expires in less than 10 days, the system will issue an invoice and deduct money from your wallet to renew the domain for another year.

+ It should be reminded that if you disable this feature or do not have enough money in your wallet to renew it, there is a high possibility that your domain will be taken by someone else since you refused to renew. Therefore, I encourage you not to turn this feature off and always keep some money in your wallet

+ If you renew the domain after its expiration date, 1 year will be added to the actual expiration date, not to the reactivation date (the date you submit the order).

+ You need to switch nameserver option to basic DNS

+ Please go to your domain dashboard

+ Press manage button on the domain you want

+ Look at the right side you will see nameserver combo box with basic DNS option

+ You need to switch nameserver option to basic DNS

+ Please go to your domain dashboard

+ Press manage button on the domain you want

+ Look at the right side you will see nameserver combo box with basic DNS option

+ Then press advance DNS option on the DNS management tab to display Email Records and personal DNS option

+ A customer can point a domain bought from 1Byte to hosting in ways a the following:

• A RECORD
• AAA RECORD
• ALIAS RECORD
• CNAME RECORD
• CAA RECORD
• TXT RECORD
• NS RECORD

+ Refer link

+ If a customer bought a domain from 1Byte and a Shared Hosting from 1Byte, the customer can point the domain to their hosting by following the instruction below:

1. Go to user dashboard by clicking on dashboard menu when hover over username through this link
2. Choose the corresponding Cloud Server and clicking on manage
3. Choose 1Byte DNS in the nameserver section

+ Yes, we can hide the owner information of a domain bought from 1Byte. Here is the process to do it, go to:

1. Go to user dashboard by clicking on dashboard menu when hover over username through this link

2. Choose the corresponding Cloud Server and clicking on manage

3. Choose 1Byte DNS in the nameserver section

+ Yes, you can change the owner information of a domain bought from 1Byte, here is the process to do it:

1. Go to Domain Dashboard
2. Press on Manage
3. Setting

+ Now you can change your owner information of your domain.

+ 1Byte’s SMS Brandname services are only available in Cambodia. If your target audience is mainly in Cambodia, then choosing 1Byte service is a wise choice.

+ In general, your Brandname must be the same as your company name register with the Business Registration Certificate and you have to submit a copy of this cert to 1Byte.

+ However, if you are unable to supply the aforementioned certificate for whatever reason, please leave your telegram username, so that our technical team can help you in the most convenient way.

+ If a customer dose not have a business certificate, they contact the 1Byte team for consulting. In addition, they can register a Brandname at 1Byte unless their Brandname is related to their company Brandname or has been registered.

+ Hi, it depends on what kind of SMS sending method you choose. On the other hand, they system also needs time to verify that the content of your message contains content related to sexual harassment, politics, religions or not.

+ If any messages fail to send without violating our policy it takes up to 4 days to refund to your 1Byte wallet.

+ The prerequisites to send SMS with a 1Byte SMS Brandname are:

• You have to login into your account
• You must have a Brandname
• Your wallet must have at least 1 dollar

+ The maximum number of messages for a message context is 5.

+ There are 3 features 1Byte SMS webtool support:

• Schedule send, birthday congratulation message
• Create and re-use message template
• Import customer list from a CSV file

+ If a message failed to send to a customer, 1Byte will refund money back to 1Byte’s client wallet with less than 1Byte’s fee charged because of an administration fee.

+ There are two ways to look for information on how to use the SMS tool inside the webtool as the following:

1. Go to the 1Byte blog

2. Go to user dashboard by clicking on dashboard menu when hover over username or through this link and click on manual tab

+ 1Byte does not store client information for SMS.

+ Hello sir/madam, at this moment, we are focusing on developing in Cambodia market. In the future, we will expand our service worldwide.

+ Please check our refund policy

+ The difference is because of the processing fee

+ To experience and purchase 1Byte’s services, please go to 1Byte

+ To stay up to to speed on the latest events, academic publications, practical uses of 1Byte products, please visit 1Byte Blog

+ To get the answer fastest, the FAQ page is the best place to look for

+ To ask inquiries and consult 1Byte’s services:

+ Call us at +855 88 468 8888

+ Send mail to us at support@1byte.com

+ Communicate directly with the Customer Support 24/7/365 via LiveChat at 1Byte site

+ 1Byte is a pioneer in online privacy. 1Byte has created this privacy statement to provide you with clear and concise information about our data practices

• To learn more about about 1Byte Privacy Policy, please check out this link
• More information regarding 1Byte’s Blog Privacy Policy, please visit this page

+ We will not deduct the top-up credit in your account unless the package price is higher than the discount you got for free trial. This is to prevent our resources from being abused.

+ Hello, IP address may be purchased and traded. On the other hand, it’s possible that your tool is using an outdated database that hasn’t been updated frequently. As a result, the returned result is incorrect. I recommend that you should use the real-time IP checking tools listed below.

1. ipinfo.io

2. ipregistry.com

3. ipgeolocation

+ 1Byte’d datacenter and headquarters are both in Phnom Penh, Cambodia.

+ If you would like to visit the 1Byte headquarters, please make an appointment by calling +855 88 468 8888 or sending a request to this email: support@1byte.com

+ 1Byte consistently prioritize our customer’s privacy. We are not linked with any third-party services or companies. We do not share on expose customer’s data with anybody outside of our company and we do not become involved in your business’s affairs.

+ However, 1Byte always comply with Cambodia Law. For more specific information, please refer to this post

+ We don’t have any specific types for them. If the Cambodian government reports abuse of your website that is hosted by our service then we have to comply. However, it is recommended that you should avoid hosting copy rights contents, child pornography, illegal online gambling, promoting sexual services, etc…

+ 1Byte’s blog has several tutorials on how to build a website from scratch without knowing how to code. I’ll send you some examples of typical posts:

1. Install WordPress Site On Cloud Hosting Is Easy As Pie

2. Create An Ecommerce Site From Scratch Using Opencart Framework

3. Create An Ecommerce Site Using Prestashop Framework

4. How Easily Upload Your Website Via Cpanel

5. How Easily Upload Your Website With Aapanel

+ Hi sir/madam, 1Byte’s blog provides step-by-step instructions for uploading your website from localhost to Cloud Hosting or Shared Hosting (goes live). Please see these posts for further information.

1. How Easily Upload Your Website With Aapanel

2. How Easily Upload Your Website Via Cpanel

+ At this moment, we only provide one public ipv4 for each other cloud server/hosting. We will be implementing ipv6 in the near future, stay tuned!

+ Test IP: 220.158.232.71

+ No sir/madam, the deposit will stay on your 1Byte wallet and can be used to pay for 1Byte’s service.

+ To safeguard your safety and security, when you register an account on 1Byte, 1Byte will send your credentials of Web Hosting and Cloud Server to your email address. Sometimes 1Byte’s email to you will end up in your Spam folder. So I recommend that you should check your Spam and Inbox folder together.

+ If you still don’t see 1Byte’s email in your Inbox or Spam folder, I think your mail service provider may have filtered mails from 1Byte.

+ Here’s my recommendation: change your current email address in your profile to Gmail, then reinstall the OS for Cloud Server or Reset Cloud Hosting. The system will re-send the updated credentials to your new email address.

+ This is due to the fact that 1Byte only gives the greatest pricing for the first year.

+ However, I will show you a tip that instead of extending or renewing the server/hosting that you are using, you should buy a new server/hosting, then backup and transfer data from the old one to the new one. As a result, you can still use the new server/hosting as the first year price.

+ Cloud Server and Cloud Hosting have an uptime of 99.99%, whilst Shared Hosting has an uptime of 99.5%. The only distinction between two numbers is that Shared Hosting does not have multiple server backup notes. Therefore, I recommend you to use Cloud Server or Cloud Hosting.

+ 1Byte has not yet developed API use for Cloud Services. We just used the API feature for SMS Brandname. However, 1Byte has the new feature of accessing the VM via a web-based GUI.

+ One more thing, I’ve just checked at the TO-DO LIST, I notice an API feature for Cloud Services that will be deployed soon. So stay tuned!

+ Customer Data will not be lost if they upgrade their server.

+ All of 1Byte’s packages are available at the lowest prices in Cambodia and Asia, and you can save more money if you take advantage of voucher on holiday events. As a result, 1Byte does not cover license fee for you.

+ If you’re on Windows 10, Windows 11, or Windows Server, you must handle the license fee by yourself. Hope you can understand.

+ I am unable to help with this problem since it involves security and is beyond my scope. However, I can consult with my superiors on your request; please provide me your phone number, email address, and Telegram username for the greatest support.

+ Yes, you can completely point the domain purchased from 1Byte to your website through one of the following ways:

1. Point the domain to your Hosting via DNS
2. Point the domain to your Hosting via IP Address
3. Configuration in file Virtual Hosts (Apache) or Server Blocks (Nginx) in your Server

+ Ask for 1byte username then for cloud server and cloud hosting ask for machine name located within https://bo.1byte.com/cloud-server for cloud server and https://bo.1byte.com/cloud-hosting for cloud hosting. There should be a machine name listing under the server name of the corresponding machine

+ For shared hosting, you should ask for primary domain that the host is connected to inside https://bo.1byte.com/shared-hosting go to manage of the corresponding hosting and provide us with the domain name and Cpanel username For SMS you should ask for SMS id inside https://bo.1byte.com/sms/management

+ After receiving information from customer you should send them to the technical team

+ The difference between server name and nameserver on 1Byte are:

• Nameserver is a server that helps to translate IP addresses into domain names. These pieces of IT infrastructure are often required parts of a Web setup, where domain names serve as easier identifiers for a given location on the web.
• Server Name is the name of your server, you can name it however you like but it is better to name it according to usage for easy management

+ If a customer forgot the password of cloud hosting, shared hosting, and cloud server after they try several times but still incorrect, the customer can contact our technical team for support

+ Our Cloud Server  bandwidth is shared bandwidth

+ Yes on cloud hosting we are support Laravel