18. Why I cannot see my credential of Cloud Server or Web Hostings?
Jul, 11, 2022 - Normally, the system will need around 5-10 minutes to set up servers, especially Windows OS. So if after this period of time, you still have not seen your Cloud Server or Web Hostings account information.
- At 1Byte, we prioritize your safety and security, which is why we will send your Web Hosting and Cloud Server credentials to your email address. Please note that sometimes our email sent from help@1byte.com may end up in your Spam box. Therefore, we advise you to check both your Spam box and Inbox to ensure you receive our email.
- If you still don’t see 1Byte’s email in your Inbox or Spam folder, I think your mail service provider (Outlook for example) may have blocked mails from 1Byte. So my suggest is that you need to go to your mail settings and whitelist 1Byte email: help@1byte.com. Or a better workaround is to change your current email address in your profile to Gmail, and reinstall the OS for Cloud Server or Reset Cloud Hosting. The system will re-send the updated credentials to your new email address.
- If you’ve tried everything above and are still having trouble, please contact 1Byte’s support team for the best support